Protect Your Fleet With a Customer Value Agreement
No matter the size and condition of your fleet or the type of applications and work environments, keeping your equipment operating in peak condition is the only way to ensure productivity. A Cat® Customer Value Agreement (CVA) is a comprehensive, scalable answer for putting your machines, engines and power systems on an effective preventive maintenance program.
When you partner with Michigan CAT to manage the health and performance of your fleet, you receive everything you need from a single, trusted source. A CVA covers everything from basic maintenance such as oil changes and battery and tire services to complete diagnostics, fluid analysis and advanced equipment monitoring. Take the worry out of working in an industry that relies heavily on construction equipment — we’ll help you find a solution that eliminates extended downtime and unpredictable repairs at a cost-effective, set monthly fee.
When you sign an agreement with us, you’ll benefit from:
- An experienced team of service technicians who provide support and are ready to answer your call at a moment’s notice
- Regularly scheduled visits to your location to provide proactive fleet maintenance and troubleshoot existing issues
- Fluid sampling and diagnostics that provide insight into the health of your machines
If you’re ready to learn more and sign up for your CVA, please fill out the form on this page today!
Advantages of Partnering With the Equipment Service Experts
As the authorized Cat dealership for Michigan’s lower peninsula, Michigan CAT is uniquely equipped to service, maintain and repair your equipment, power systems and related machinery. We only work with factory-trained technicians who utilize the latest tools and technologies. We also have access to a complete range of parts and components via the extended Cat dealer network, making us a trusted local source with world-class capabilities.
In addition to offering services in the shop or in the field, a Cat CVA also comes with the following recommended services:
- Contamination Control – Identify system contamination complications before they lead to more extensive damages and repairs.
- Equipment Inspections – Multi-point visual inspections and remote equipment monitoring ensure critical systems are in prime working condition.
- SOS Fluid Analysis – Keep tabs on component wear and receive timely service recommendations to extend equipment service life and avoid additional complications.
Trust Michigan CAT to create a Customer Value Agreement that’s tailored to your specific needs. Contact us today for additional information and a free, no-obligation quote.
Get the priority service you expect. If you’re interested in a CVA, please fill out the form on this page today to learn more.
Our Services Commitment: Reliable Support for Your Business
Your customers depend on you, and you can depend on us. With the Services Commitment included in your Cat® Customer Value Agreement (CVA), you receive fast access to parts and professional service support. This includes a guaranteed technician response, expedited parts delivery, and more. See below to learn how our Services Commitment helps keep your operations running smoothly.
What Our Services Commitment Means for You
- Parts Delivered as Promised — Or We Pay: Your maintenance and common repair parts will be available when you need them. If they’re not, we’ll help cover the cost with Cat Credit for the value of the delayed part, up to $1,000 USD.*
- Fast Technician Support for Unplanned Repairs: When unexpected issues arise, we guarantee a technician will respond by the second business day to help get you back up and running—minimizing downtime and lost productivity.
*Dollar amount and currency may vary by region. Contact your participating Cat dealer for full details.
Why Choose the Services Commitment
Downtime can be costly and frustrating when parts or service are not available. Our Service Commitment simplifies the process with fast parts delivery, reliable technician support, and the strength of the global Cat dealer network.
Watch the video to see how the Cat® CVA Service Commitment keeps your business moving forward.