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Customer Value Agreements

Protect Your Fleet With a Customer Value Agreement

cvaNo matter the size and condition of your fleet or the type of applications and work environments, keeping your equipment operating in peak condition is the only way to ensure productivity. A Cat® Customer Value Agreement (CVA) is a comprehensive, scalable answer for putting your machines, engines and power systems on an effective preventive maintenance program.

When you partner with Michigan CAT to manage the health and performance of your fleet, you receive everything you need from a single, trusted source. A CVA covers everything from basic maintenance such as oil changes and battery and tire services to complete diagnostics, fluid analysis and advanced equipment monitoring. Take the worry out of working in an industry that relies heavily on construction equipment — we’ll help you find a solution that eliminates extended downtime and unpredictable repairs at a cost-effective, set monthly fee.

When you sign an agreement with us, you’ll benefit from:

  • An experienced team of service technicians who provide support and are ready to answer your call at a moment’s notice
  • Regularly scheduled visits to your location to provide proactive fleet maintenance and troubleshoot existing issues
  • Fluid sampling and diagnostics that provide insight into the health of your machines

If you’re ready to learn more and sign up for your CVA, please fill out the form on this page today!

Request Your CVA

Customer Value Agreement CVA at Michigan Cat

Advantages of Partnering With the Equipment Service Experts

As the authorized Cat dealership for Michigan’s lower peninsula, Michigan CAT is uniquely equipped to service, maintain and repair your equipment, power systems and related machinery. We only work with factory-trained technicians who utilize the latest tools and technologies. We also have access to a complete range of parts and components via the extended Cat dealer network, making us a trusted local source with world-class capabilities.

In addition to offering services in the shop or in the field, a Cat CVA also comes with the following recommended services:

  • Contamination Control – Identify system contamination complications before they lead to more extensive damages and repairs.
  • Equipment Inspections – Multi-point visual inspections and remote equipment monitoring ensure critical systems are in prime working condition.
  • SOS Fluid Analysis – Keep tabs on component wear and receive timely service recommendations to extend equipment service life and avoid additional complications.

Trust Michigan CAT to create a Customer Value Agreement that’s tailored to your specific needs. Contact us today for additional information and a free, no-obligation quote.

Get the priority service you expect. If you’re interested in a CVA, please fill out the form on this page today to learn more.

Request Your CVA

Our Services Commitment: Next-Day Parts, Two-Day Repairs

Time is money – we’ve all heard that before. Uptime keeps your crews moving and your jobs on budget, and downtime does just the opposite. With our Services Commitment as part of Cat® CVAs, you’ll get parts delivered when you need them and priority service scheduling, ensuring your machines spend more time earning and less time waiting. If we cannot meet that commitment, you’ll get paid. Here’s how it works:

Parts Availability Commitment

  • Maintenance and wear parts are available next day1. If not, you receive Cat Credits for the value of the late part, up to $1,000 USD2.
  • For CVAs with dealer‑performed service, common repair parts arrive by the second day3. If not, you receive Cat Credits for the value of the late part, up to $1,000 USD2.

Service Response Time Commitment

  • Technician response to diagnose or fix unplanned repairs by the second day3.
  • Priority scheduling with the next available appointment.
  • Pre‑arrival diagnostics to accelerate on‑site work.
  • Progress updates so your team knows what is happening and when equipment returns to the job.

Ready to sign up for your CVA? Fill out the form on this page today to get started.
Need to know more? Watch the video to see how Cat® CVA Services Commitment keeps your operation moving forward.

Request Your CVA

 

Learn More About Cat CVA’s
Learn More About Services Commitment

All Cat Customer Value Agreements (CVAs) include a maintenance parts availability commitment. CVAs with dealer labor include technician response and repair parts commitment. Dealer participation may vary. Subject to restrictions and availability. Exchange rates and regional restrictions may apply. See your participating Cat dealer for details.

1Next Day response is by the end of the next business day after initial contact or the customer’s requested Order Need-By-Date.
2Customers receive up to $1,000 in Cat Credit for maintenance and common repair parts not covered by warranty or an Equipment Protection Plan (EPP). Cat Credits are not to be issued to federal/state government entities, public institutions or tribal entities. For full terms, visit cat.com/en_US/support/cat-credits.html.
3Second Day response is provided by the end of the second business day from initial customer contact, with calls outside dealer business hours considered received at the start of the next business day.

© 2025 Caterpillar. All Rights Reserved. CAT, CATERPILLAR, LET’S DO THE WORK, their respective logos, “Caterpillar Corporate Yellow”, the “Power Edge” and Cat “Modern Hex” trade dress as well as corporate and product identity used herein, are trademarks of Caterpillar and may not be used without permission.

While Michigan CAT is now MacAllister Machinery, all other aspects of our interactions with customers and vendors will not change – including our banking information, where customers remit payment, or where vendors submit invoices for payment.

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